Refund and Returns Policy

Custom-made orders

At ETH Canvas, canvases are made to order using the client’s selected size, materials and specifications. Once production has started, we do not accept cancellations, returns or exchanges for a change of mind or incorrect customer-supplied measurements or specifications, except where applicable law requires otherwise.

 

Please check all measurements, specifications and order details BEFORE placing your order. Changes requested after production begins cannot be guaranteed and may involve additional costs.

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Quality concerns

Each canvas is assessed before dispatch for even tension, secure canvas attachment, sound stretcher joints and a stable frame.
 

If you believe there is a defect, contact us promptly with your order details and clear photographs of the front, back, corners, joints and supports. Please document the canvas before pressing, painting, priming or adjusting it.

We will assess the canvas and available evidence. A canvas flexing when pressed, or feeling softer after handling or painting, does not by itself establish a manufacturing defect.
 

If our assessment finds no manufacturing defect and the change in tension is consistent with post-dispatch transport, handling or environmental conditions, that change does not qualify for a refund, store credit, replacement or complimentary collection and re-stretching.

ETH Canvas does not provide an uplift or re-stretch service for these claims.

If a manufacturing defect is established, we will provide the remedy required by applicable law.
 

Transit damage

Please inspect your order on delivery and notify us promptly if it appears damaged in transit. Include photographs of the packaging and product, and keep the packaging and delivery details while we assess the matter. Prompt notice helps us investigate; it does not limit any consumer right that cannot lawfully be excluded.
 

Statutory rights

Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded.